Refund policy

Here is the full English translation:

Intercity passenger ticket exchange/refund policy

The exchange or refund of an intercity passenger ticket, which includes ticket cancellation, change of route direction, travel date, and/or seat on the bus, can be carried out no later than the travel date indicated on the ticket.

• 90% of the amount is refunded if canceled 48 hours in advance

• 80% of the amount is refunded if canceled 24 hours in advance

• 75% of the amount is refunded if canceled 6 hours in advance

• Tickets are non-refundable less than 3 hours before departure

• For international routes, ticket refunds or exchanges are possible no later than 12 hours before departure

A purchased ticket can be changed only once. However, we cannot guarantee that your request will be fully satisfied, as tickets for the desired route may already be sold out.

Transferring a ticket to another person is not allowed. However, if you wish to do so, please contact our operators before departure so that we can carry out the necessary procedures in advance.

In case of loss or damage of the ticket, we are not responsible for refunding the amount or replacing the ticket. In such cases, you will need to purchase a new ticket.

It is not allowed to travel with a damaged ticket. If you attempt to travel with such a ticket, it will not be considered valid. In this situation, please contact our operators before departure so that appropriate measures can be taken. We may not satisfy your request due to insufficient evidence.

Your request for a refund or compensation may be considered only if it is caused by a technical error in our ticketing system or in other cases where the company deems it necessary based on its interests.

Up to 6 hours before departure, the buyer may request to postpone the trip. In this case, the buyer must specify the new departure date.

You have the right to request ticket cancellation no later than 3 hours before departure. In this case, 75% of the ticket price will be refunded. Please note that if less than 3 hours remain before departure, the refund request will not be approved.